Career Opportunities

Administrative Specialist – Claims Asst – Risk Management

Orange County

Opening Date:

January 4, 2023

Closing Date:

January 25, 2023


Min $27.63 – Mid $33.21 – Max $38.78 per hour.

Discover work that moves you in a dynamic and innovative setting. Be part of a team delivering Orange County’s transportation network of today and creating a vision for the future.

OCTA is the county’s transportation planning commission and public transit operator. With a focus on safety and accountability, we plan, fund, and implement countywide projects that include bus and rail transit, freeways and express lanes, rideshare, microtransit, paratransit, active transportation, and environmental programs.

We’re passionate about creating a balanced, equitable and sustainable transportation system that reflects the diverse travel needs of the county’s 34 cities and 3.2 million residents.

Our employees rated OCTA as a top workplace in Orange County. Come join us on our mission of keeping Orange County moving.

Under general supervision, the Claims Assistant will assist and support the Workers’ Compensation Program Specialist and the General Liability Claims Representative (Claims Examiners) with various tasks related to claims administration, as well as handle the less complex claims within the General Liability arena.

This is a non-exempt position in Salary Grade L: Min $27.63 – Mid $33.21 – Max $38.78 per hour. The starting salary will be within this range based on qualifications.

The application deadline for this position is January 25, 2023.


This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to this job.

•Utilizes the ORIGAMI Claims Management System to manage claims:
oOpens, closes, updates, and maintains claims data for liability, subrogation, and workers’ compensation coverages including financial transactions.
oCompletes file by gathering information from various sources. Maintains case file follow-up system for department staff review.
oInvestigates, adjusts, and settles small and less complex property damage and subrogation claims including, but not limited to, approving denying claims; negotiating settlements within limits; representing OCTA in small claims actions; conducting risk studies; and performing other duties as assigned.
•Assists in the reconciliation of financial transactions and departmental budget development support, as needed.
•Assists in compiling information related to outstanding subrogation invoices to support the accounts receivable write-off documentation process.
•Responds to claimant, attorney, and miscellaneous inquiries and problems. Disseminates information with discretion.
•Creates claim reports from information received from claimants over the telephone.
•Utilizes the Insurance Services Office (ISO) to validate claims data and interacts with the Department of Motor Vehicles, and various law enforcement departments to research loss event records and obtain official reports.
•Receives, documents, and processes legal paperwork from the Clerk of the Board’s office. Supports other risk management staff with special projects, meetings, and events. Prepares the Workers’ Compensation Log report and other workers’ compensation program reports and documentation.
•Operates a computer and uses applicable Risk Management Information Systems (RMIS) and Microsoft Office Suite software.
•Answers telephones, takes phone reports, routes calls, and sorts and distributes mail, and composes correspondence. Orders and maintains office supplie
•Assigns claims and may provide guidance to Interns and transitional workers.
•Maintains ongoing communication with internal and external customers to remain updated on all injured employee medical updates and work status.
•Maintains strict HIPAA confidentiality compliance when working with claims.
•Works with the Health, Safety and Environmental Compliance department to assist in emergency situations when required.

Any combination of education and experience equivalent to a high school diploma and a minimum of six years of administrative support experience, three of which are preferably in insurance, claims administration, risk management or legal support. A related bachelor’s degree and experience in a related field is highly desirable.

Preferred skills: Highly organized, manages time well, meets deadlines, and has a strong attention to detail.

Knowledge of:

•General office etiquette, practices, procedures, and equipment.
•Basic insurance claims functions, processes, and terminology.
•Recordkeeping techniques.
•Basic accounting principles.
•Verbal and written communication skills, including telephone techniques and etiquette.
•Operation and use of personal computer and various software including Microsoft Office Suite.
•Risk Management information systems and applications.
•Confidentiality laws regarding the release of information.

Ability to:

•Reconcile financial payments/transactions.
•Prioritize tasks and deal with multiple projects simultaneously.
•Work independently with minimal direction.
•Disseminate information with discretion. Analyze situations accurately and adopt an effective course of action.

Working Conditions/Physical Activities:

(The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. OCTA provides reasonable accommodation to enable individuals with disabilities to perform the essential functions).

Positions in this class typically require:
•Work may be performed in a stressful, fast-paced office environment, depending upon assignment.
•Requires ability to understand verbal communication and to respond effectively.
•Positions in this class typically require: Reaching, Finger Dexterity, Grasping, Feeling, Talking, Hearing, Seeing, and Repetitive Motions in computer use.
Application and Selection Process:

This position will remain open until filled. For further information about this exciting career opportunity and to apply online, please visit our website at

We are unable to accept resumes in lieu of an online application. For additional information, please contact the Employment Office at (714) 560-5600.

Compensation and Benefits:

OCTA offers an attractive compensation and benefits package that includes medical, dental and vision health insurance programs, flex time (may be available), paid sick leave, paid vacation and holidays, short-term and long-term disability, life insurance, flexible spending accounts, retirement, deferred compensation plan, educational reimbursement, excellent in-house training programs, free transportation passes for the employee and dependents, wellness and ergonomic programs, and much more. OCTA has a hybrid remote work program. Eligibility is dependent on manager’s approval.

OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy, gender, gender identity and/or expression, sexual orientation, marital status, medical condition, disability, genetic information, military and veteran status, or other legally protected status.

This listing will not be automatically added to this website. It must first be reviewed by a member of our team.:

Committed to providing ongoing quality training and education to public agency professionals working in the California workers’ compensation industry

2023 Schedule of Events

March 2, 2023

March 16, 2023


Every effort has been made to provide complete and accurate information. COSIPA makes no warranties, express or implied, or representations as to the accuracy of content on this website and assumes no liability or responsibility for any errors or omissions in the information contained in the website or the operation of the website. To submit corrections, contact the Webmaster at

Skip to content